Services

A complete service offering to help you support the development of your business

Advisory & Expertise

A strong added-value delivered before, during and after your solution implementation projects

Business assessment

All the expertise and experience of the project managers of a 25 year old specialist

  • Recommendations on industry best practices in terms of information architecture, business processes and business rules
  • Audits focused on business processes and leverage of the information system in place.

Advisory on customs & tax compliance

A unique partner in France to manage Wine & Spirits customs & tax compliance risks

  • Compliance watch
  • Expertise on Excise movement accounting
  • Assistance during customs authority audit
  • Control services on demand

  • Analysis of excise movement accounting transactions for a specific purpose (customs authority audit, product traceability).

Scoping, Project Management, Requirement & Maintenance Management:

An assistance to strenghten project governance and ensure long term success.

  • Project scoping & anticipated ROI calculation
  • Project Management
  • Provision of dedicated teams for requirement & maintenance management.

Data Management / Analytics

A complementary expertise on the life cycle of your data and analysis

  • Master data architecture based on best practices and compliance requirements
  • Audit and analysis of data quality
  • Data migration
  • Construction of business datamarts
  • Reports, queries, and business KPI’s.

Solution Implementation

3 implementation approaches adapted to your context and preferences

Full Project approach

For a comprehensive implementation project where your ‘’AS IS’’ situation will be reviewed to define improvement areas, and where the design of the solution will be tailored to your expectations.

Industry pre-configuration approach

For an implementation of a proven solution, in standard mode, and with an optimized budget and project duration.

Migration approach

For a successful migration so that you can benefit from the latest technical and functional enhancements.

Training

A full training offer to increase efficiency

On-site training : iDAcademy

  • 25 training courses
  • 4 training sites: Bordeaux, Reims, Nîmes et Dijon
  • iD Academy e-learning : online training accessible wherever you are and whenever you want.

Personalized training sessions during your implementation projects

  • Customized for your specific solution set-up
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  •  Business expertise : training session delivered by consultants and project managers adapting to your context.

Support Services

A reactive and effective technical support

Online assistance

A state of the art tool to centralize and manage all customer requests (enhancements, incidents, etc).

Regular Hotline

Our specialists are available from Monday to Friday during business hours 24/7.

Hotline

For specific topics or during peak periods : harvesting period, EMCS/Gamma procedure, customs submission timelines.

ITIL standard

Our helpdesk tool is ITIL certified so that we can guarantee the highest quality of service to our clients.